Mont Blanc Pens Factory Online
 Compare (0)  Wishlist (0)  Cart (0)
Home > FAQs
    FAQs

 

Authenticity
All of our merchandises are 100% guaranteed authentic and brand new. We deal directly through wholesale company to bring you top quality merchandises at great discounted prices. We pride ourselves on the quality and consistency of the product and service we provide our customers. We stand by the fact that we sell only new, unopened, unused, authenticity guaranteed products. Our customers expect, and will always receive, the highest quality product when ordering with www.MontBlancPens-Factory-Online.com.

Jewelry Packaging
All of our merchandises are come with pouch, box, gift bag and care card.

Product Information
For specific information about a product, access the item's Product Information page. We get product descriptions directly from the manufacturer, and we add pricing & product release information. Please remember that the measurements provided are approximate. While we strive to provide you with all available information about each of our products, there may be occasions in which product information provided on www.MontBlancPens-Factory-Online.com differs from that of the actual product. Please choose your size accordingly. Reasons for this include, but are not limited to:

  • inaccurate supplier information provided to us
  • changes in products from our suppliers

Sorry we don't provide length adjustment service. Requests for shorter or longer lengths are easily accommodated in most local jewelry store via a small fee.

Product Availability
We carry a large inventory of products in an attempt to give you, our valued customer, many buying options as well as a fast, prompt delivery. Unfortunately we still must special order products from our distributor which we normally do not keep in stock. This is unavoidable if we are going to be able to offer you a great selection of products from several top brand name manufacturers. Normally, we can obtain products from our distributor within 2-3 business days.

In the rare event that a product you have ordered is not available for shipment as scheduled, we will notify you as quickly as possible via the email address in your order and let you know the status.

Unexpected shortages and manufacturer's out-of-stock conditions occur due to raw material shortages, unexpected inventory demands, bad weather, etc. Unfortunately, we cannot predict when such problems will occur, and we apologize for any inconvenience you may encounter.


How long will it take to receive my jewelry?
We usually take about 6-9 days to assemble and ship an order. During the busy seasons (Christmas, Mother's Day, Valentine's Day) it may take a little longer.


What is your jewelry made of?
The materials for each piece are noted in their product description, but all of our jewelry is made of quality materials- white gold, fine silver, Mont Blanc diamonds, birthstone crystals and freshwater pearls. 

Will the letters be perfectly straight?
No, each letter is individually hand stamped, making it impossible to get the letters perfectly straight. The slightly off-set letters add to the charm of a hand stamped piece! Please expect a variance from our pictures as every piece is different.
 
 
I need a quick gift, can I rush my order?
Yes, we have rush shipping available at check-out. The extra fee allows your order to be bumped to the top of our list and guarantee it will leave our studio in 3-5 business days. We also have our "ready to ship" page- if you shop only from that page, your order will leave our studio in 3-5 days.
 

Can I combine 2 separate orders and save on shipping?
Due to the volume of orders we are unable to combine separate orders.


What forms of payment do you take?
We are able to accept Visa and Mastercards at this time.


Why was my credit card already charged when I haven't received my order?
Due to the customized nature of our jewelry, your card will be charged as soon as the order is placed.

 
Can I exchange for a different size?
Sure! Please send back the unworn chain to us with a note telling us the size you would like along with a self addressed stamped envelope for us to return the new chain to you in. We will contact you for additional payment if there is a need.
 

Can I gift wrap my piece?
Every order (not item) will come with one tvp gift box, tied with a ribbon. You can add a gift note at checkout if you would like. If you would like more than one tvp gift box you can add them on our a-la-carte page.


Catalogs
At this time, catalogs are not available. Rather, we offer our customers the latest product and company news via our e-mail list. Please send your via email to us to subscribe.

 



FAQs Ring Sizes Shipping Privacy Policy Legal Dislaimers Bulk Orders Warranty Educations Contact Us Company
foot_bt
Mont Blanc Pens Factory Online Copyright ©  1998-2017  Mont Blanc Pens Factory Online  All Rights Reserved