Mont Blanc Pens Factory Online
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Global Delivery Is Guaranteed!


For Shipment

We are happy to provide fast shipping worldwide on all orders, and free shipping on orders over $250.

All shipments are fully-insured and require a signature confirmation. Orders placed by 3 P.M. Eastern Standard Time will be processed the same business day. Your order will only be shipped once your credit card number is approved and your shipping address is verified. Your shipping address must be on file with your credit card company if different from the billing address. If you have a special shipping request or would like to expedite the delivery of your order, please contact us and we'll be happy to accomodate you.
 
Customer service may contact you for additional information as required. After your order is shipped, you may obtain a courier tracking number by via email. You can track your shipment online at EMS. We proudly ship to APO and FPO addresses via EMS Air Mail.

All parcels recipient will be fully responsible for the charges if there is any. All Parcels will be hold for picking up if it can not be singed or delivered.The risk of loss would be passed to you if you made any mistakes of shipping address when filling out the purchase forms.

At www.MontBlancPens-Factory-Online.com,we work very hard to ensure that each and every item we ship is of the absolute best quality available. For customer service purpose,we have developed below return and exchange policy.

 

For Return

All returns must be postmarked within 7 days of delivery and must be in its original conditions. Buyer is responsible for the shipping charges to return. If for refund, USD $15 shipment fee for initial shipment will be deducted from refund account,we don’t charge restocking fee.Please allow few days for us to proceed the refund after receive your return item.

If customer ask for refund due to their own reasons, such as negligence or later changing the idea and so on, a 5% service fee will be deducted from the refund amount. If the item you ordered out of stock and not like any other item for replacement then you will get a full refund. Please contact us at first for the return address.

Please send back the returns by secure courier company, we will not be responsible for any lose/custom issue that occured in the return shipment.

 

For Exchange

Exchanges are only allowed for the items which have quality issue.Please return the exchange item within 7 days of receipt,in its original packing(including all items that come with the initial package).

Buyer is responsible for the shipping charges to return. All return items can only exchange for equal price jewerly. Please note that exchange item will be sent out only after we have receive your return item. Please contact us at first for the return address and return code.

Please send back the returns by secure courier company, we will not be responsible for any lose/custom issue that occured in the return shipment.

Please be aware that we are always here to help whatever happens. Just email us. we will attend to any matter and work together with you to resolve it.



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